Heart 2 Heart is a companionship and wellbeing service designed to help older adults feel less alone through regular friendly phone calls, social connection, practical support, and community activities. Our mission is simple: to provide meaningful human connection, build friendships, and give families peace of mind knowing their loved ones have someone they can turn to.

Heart 2 Heart membership is about much more than companionship calls. Members may have access to discounted monthly food parcels, companionship calls and wellbeing check-ins, appointment reminders, shopping assistance, help arranging household services, access to coffee mornings and social events, help sourcing trusted local services, transport and appointment support guidance, concierge-style assistance, and exclusive member offers.

Members are matched with a dedicated companion who will call them twice a week for around 20 minutes. Calls provide companionship, conversation, wellbeing check-ins, and a friendly voice they can get to know and trust. In addition, members can contact Heart 2 Heart whenever they need someone to talk to or would like help finding support.

Heart 2 Heart is for older adults who may be experiencing loneliness, social isolation, bereavement, retirement, mobility challenges, or simply enjoy having someone to talk to regularly.

Membership starts from £25 per month and includes regular companionship calls, wellbeing check-ins, community access, and ongoing support — less than £1 per day.

Yes. We aim to match each member with a dedicated companion so a genuine connection and friendship can develop over time.

Calls are relaxed and friendly. Members can chat about their day, hobbies, interests, family, memories, current events, or anything else they enjoy discussing. Sometimes it's simply nice to have someone who listens.

Absolutely. Many memberships are purchased by children, grandchildren, relatives, friends, or carers who want to support a loved one's wellbeing and social connection.

Many of our members live alone. Regular calls provide companionship, reassurance, and something positive to look forward to throughout the week.

Our companions are a combination of trained staff and carefully selected volunteers who genuinely care about helping people feel connected, valued, and supported. Many come from care and support backgrounds.

Yes. All companions undergo appropriate vetting procedures, including DBS checks, reference checks, safeguarding training, health and safety training, and medication training. Many companions have been working in the care industry for many years.

All companions receive safeguarding awareness training and operate under Heart 2 Heart safeguarding procedures to help protect our members and provide a safe, trusted service.

Yes. Heart 2 Heart acts as a concierge-style support service. While we do not provide personal care or emergency services, we can help identify, coordinate, and arrange suitable local services — food deliveries, transport, household assistance, trusted tradespeople, local community activities, appointment support, and more.

Yes. Members can request friendly reminders for appointments, medication schedules, birthdays, family events, and other important dates. Our companions receive medication awareness training and can offer supportive reminders to help members stay organised.

With the member's consent, we may communicate with nominated family members regarding general wellbeing concerns or important matters.

We will make reasonable efforts to reconnect and ensure the member receives their scheduled support whenever possible.

Yes. Heart 2 Heart organises coffee mornings, social gatherings, and community get-togethers in many towns and areas. As membership grows, we will expand these events further, giving members more opportunities to meet new people and build friendships.

Meetups take place in safe, accessible public venues such as community centres, cafés, church halls, local clubs, and other welcoming spaces. We also arrange days out in places that are attractive to members.

No. Heart 2 Heart is a companionship and wellbeing service. We do not provide personal care, medical treatment, nursing services, counselling, or emergency response services.

Yes. We take privacy seriously and handle personal information in accordance with UK data protection laws and our privacy policy.

Yes. Memberships can be cancelled in accordance with our membership terms and conditions.

Unlike many services, Heart 2 Heart focuses on building genuine relationships through dedicated companions, regular scheduled calls, practical support, and community activities. We believe meaningful human connection can have a powerful impact on wellbeing, confidence, happiness, and quality of life.